eBooks and eAudiobooks

IPHONE/IPOD/IPAD: Simply open the App Store app on your device, search for BorrowBox and press the Get button. Or open the Apple App Store on your computer, press the Get button and then sync your iOS device.

ANDROID: Simply open the Play Store app on your device, search for BorrowBox and press the Install button. Or open the Google Play Store on your computer, sign in with the Google Account that you are using on your mobile device and press the Install button.

AMAZON KINDLE FIRE: Simply open the Kindle App Sore on your device, search for BorrowBox and press the Install button

To switch to the Welsh version of the BorrowBox app, just use the ‘Language’ link found within the app ‘Settings’. (For Apple devices, you may need to ensure that you have first installed Welsh language support which is quick and simple to do.

Please note that if Welsh is already the default language on your device, both the BorrowBox app and website will automatically appear in Welsh.

SEARCH: You can search through our content by using the quick search option, which allows you to search by keyword, title, author or narrator.

BROWSE: You can browse through a curated selection of categories to find titles you might enjoy.

Click on the Reserve button below the title’s cover. This will take you to the Reserve Confirmation page. Click Confirm Reserve. This will take you to the Reserve Successful page. Click on the Continue Browsing button. A reserve confirmation email will also be sent to your nominated email address. This title will now be visible beneath Active Loans/Reserves on the right side of your My Account page, along with the date from when it will be available to you. An email will be sent to your nominated email address when the title is available for download. Reserves also count against loan limits.

The e-audiobook will download once borrowed using Wifi or data.

iTunes: Open iTunes, drag and drop the unzipped e-audiobook folder into Music, then listen or sync with your iPod or iPhone.

Windows Media Player: Open Windows Media Player, select Music, drag and drop the unzipped e-audiobook folder into main window, then listen or sync with your portable media device.

Portable Media Device (without software): Connect and open your portable media device, then drag and drop the unzipped e-audiobook folder into device.

iTunes: Open iTunes, drag and drop unzipped e-audiobook folder into Music, then listen or sync with your iPod or iPhone.

Other Portable Media Device: Connect and open your portable media device, then drag and drop the unzipped e-audiobook folder into device.

On a PC: right click on the .zip folder and select Extract All. You will then be asked to select where to extract the contents of the folder to, which by default is the current location of the .zip folder. Follow the remaining prompts to extract. On a Mac: double click on the .zip folder and allow the extraction process to finish. By default, the contents will extract in the same location as the .zip folder.

This service will work on every browser, for example Internet Explorer, Edge, Firefox and Chrome for Windows users and Safari, Firefox and Chrome for Mac users.

Why can’t I borrow or reserve any more titles?

Your library defines your loan settings. Once you have reached your quota of loans/reserves, you will need to wait until a current loan expires or you return a title early or cancel a reserve.

Yes, early returns and cancellation of current reserves are possible through your My Account page or in the mobile apps. If you have opened an e-book in Adobe Digital Editions you will need to return it from there: Right-click on the e-book and select Return Borrowed Item. Don’t select the “Remove” option, or the loan will still be active in your account.

10. I’ve forgotten my PIN number to log into Borrowbox

You will need to contact your local library service for the PIN. If you are unsure of the contact details of the library, please go to ‘Find My Nearest Library’ on the https://libraries.wales website (front page under ‘Join Your Library’), where you will find the details

Kindle has been programmed by Amazon to not be compatible with library e-books – as they want people to buy e-books rather than borrow them. There is a BorrowBox app for the Kindle Fire tablet, which it’s compatible with, but Borrowbox is not compatible with Kindle eReaders.

You can either contact your library directly or you can contact BorrowBox support by sending an email to support@bolindadigital.com.

All reading settings can be accessed via the AA icon in the e-book reader.
· You can increase/decrease the text size of an e-book.
· There are multiple fonts available, including a Dyslexic-friendly font.
Choose between Narrow, Normal or Wide column spacing.
· Several background themes further improve accessibility: Choose between Paper, White, Sepia and Night themes.

You can easily adjust the speed of the narration via the speed button in the bottom left hand of the screen. This is particularly helpful for younger users learning to read.
Alternatively, use the talkback feature on your device:
• Amazon & Android: Go to device settings in General, select Accessibility and then tap ‘Talkback’ to activate
• iOS: Go to device settings in General, select Accessibility, tap to turn on Voiceover. Here you can also adjust the voiceover speed.

If you don’t receive an email after clicking the “Reset Password” button, you will need to contact your local library to reset your password.

You can either contact your local authority library to report the problem, and they will be able to notify you of the issue / unlock your account. If you are unsure of the contact details of the library, please go to ‘Find My Nearest Library’ on the https://libraries.wales website (front page under ‘Join Your Library’), where you will find the details,

OR you can send a message using the Enquiry service, quoting the issue and which library au