IT Facilities and Support

Access to computers

Public libraries in Wales provide free access to computers, high quality content and assist people to develop their ICT skills to obtain the maximum benefit from the ICT provision. Libraries have a key role to play in facilitating access to online information and enabling people to interact with online services.

• Free computer and Internet access in all Welsh public libraries through over 3,100 PC terminals in public library service points located across Wales.
• Individuals can develop ICT skills through informal or formal learning opportunities in the library setting.
• Helping people get back into work: individuals can prepare their CV, and undertake e-learning to improve their skills.
• Access government e-services at both local and national level and get information about their rights and entitlements.
• People with specific needs can access specialist computer software and hardware, such as speech to text software to assist those with visual impairment
• Access to digital magazines and newspapers from the library Wifi or hotspot through PressReader

Digital Drop-in Sessions and IT Support

Libraries across Wales offer Digital Drop-in Sessions, where experienced staff offer guidance & support for a wide range of IT related queries, including the following:

• Support with using the PCs located in the library, & printing.
• Help with accessing the libraries digital resources.
• Support with online form-filling. 
• Quick advice on: Smartphones, tablets and e-readers, accessing the internet, setting up an email address, using digital library services, making video calls and more.